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How should I remove the liquid wax and spoon-able wax from the wax dish?Grab a kitchen towel, or what is most convinient and simply wipe it out. Find the nearest bin to dispose of the wax. (Do not flush down the toilet)
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When i replace my filter in the diffuser, i am not getting any smoke coming out. How come?Soak the new filter in water for twenty minutes, then replace into your diffuser.
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How long do i need to burn my one of wax melts for before it needs changing?For Example...One of our hearts from the Hearts Wax Bag will burn between three and seven days, depending on the six of your wax dish. The smaller wax dish the quicker the fragrance will burn out.
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Can i plug my plug-in into a extension cable?We advise that the plugin is only to be plugged into a main socket and upright only.
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How often does the reeds need to be turned in my home diffuser?We recommend once a week
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How to i use my square car diffuser?Unscrew the cork/plastic lid, fill one of our liquids three quarters all the way up. Screw the lid back on, turn the diffuser upside down for five seconds or until you see the cork soaked. Then re-unscrew the lid and place the plastic stopper that is provided in the top to stop any leakage, then simply screw the lid back on. When the cork becomes dry or you can no longer smell the scent just repeat the process.
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It is normal for the waxes to have a bit of smoke coming off them?This is completely normal! The smoke you see is just the fragrance oil burning off.
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How do i use my electric diffuser?Half fill the base with water then drip three to six drops of the Light Your Way Candles diffuser liquid in and stir then place the lid on your diffuser and enjoy.
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What is the best way to burn my candles?You may burn the candle for a initial hour so that you can get a level burn. This was will ensure that you will get the most out of your candle, as it will burn every bit of your wax.
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My room spray is not squirting. How come?Our room sprays are manufactured and filled by us however we do not squirt them before they arrive to you, so please shake the bottle until the fragrance and base liquid is combined the pump, the amister until the liquid comes out.
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